Privacy Policy

Effective Date: November 14, 2026

1. Information We Collect

To process your orders, provide customer support, and keep your account secure, we collect the following information:

• Identity & Account Details: Your name, company name (if applicable), and account login credentials.
• Contact & Delivery Details: Billing address, physical shipping address, phone number, email address, and customer service correspondence.
• Order & Transaction History: Records of the cultivation systems, lighting, nutrients, and supplies purchased through our store. Payment card details are processed securely through encrypted payment gateways and are never stored on our servers.
• Device & Browsing Metrics: IP address, browser type, device parameters, and essential cookies used to maintain shopping cart functionality and site performance.

2. How We Use Your Information

We use your information strictly to operate our store and serve our customers:

• Processing payments, fulfilling orders, and coordinating ground or freight deliveries.
• Sending order confirmations, invoices, shipment tracking updates, and return or warranty assistance.
• Protecting our website and customers against unauthorized access, fraud, and payment abuse.
• Improving storefront navigation, product availability, and overall customer experience.

3. How We Share Information

We never sell, rent, or trade your personal information or order history to third-party data brokers or outside marketers. We share information only with trusted service partners required to fulfill your order:

• Payment Processors: PCI-compliant merchant gateways that securely authorize and process your checkout transactions.
• Fulfillment & Freight Carriers: Distribution hubs, parcel couriers, and LTL freight carriers responsible for delivering your shipment.
• Website & Security Providers: Hosting, email notification, and fraud-prevention partners that keep our store reliable and secure.

4. Data Security, Cookies & Your Privacy Choices

Security & Retention: Our website is protected by SSL encryption and restricted-access server controls. We retain order records only as long as necessary to support manufacturer warranties, process returns, and meet applicable accounting and tax obligations.

Cookies & Analytics: You can adjust your browser settings at any time to refuse non-essential cookies, though essential cookies are required for cart and checkout functionality.

Access & Deletion Requests: You may log into your account dashboard at any time to update your contact or shipping details. To request access to or deletion of your personal records, email info@indoorhydroponicsupply.com.

Questions About Your Privacy or Data?

Support Hours: Monday – Friday, 9:00 AM – 5:00 PM EST • Mailing Address: PO Box 655, Hagaman, NY 12086